PRIVACY POLICY – PRINT WAVE USA LLC (CALIFORNIA)
Effective Date: January 1, 2025
This Privacy Policy explains how Print Wave USA LLC (“PrintWave,” “Company,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information in connection with your access to and use of www.printwaveusa.com and related services. This Policy incorporates industry-standard privacy practices reflected by leading print providers and complies with applicable California and U.S. privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
Information We Collect
We may collect personal information including, but not limited to:
• Identifiers (name, business name, email address, phone number, billing and shipping address)
• Commercial information (order history, invoices, transaction records, payment status)
• Internet and device data (IP address, browser type, operating system, access logs, cookies, analytics data)
• Customer-submitted content (artwork, designs, logos, instructions, files)
• Communications with customer service or sales representatives
• Inferences derived from interactions for operational improvement and fraud prevention
We do not knowingly collect personal information from children under the age of 13.
Business & Operational Use
Personal information is collected and used for legitimate business purposes, including:
• Processing, fulfilling, and administering orders • Managing accounts and customer communications
• Fraud detection, abuse prevention, and security monitoring
• Website analytics, functionality improvement, and performance optimization
• Legal compliance, dispute resolution, chargeback defense, and recordkeeping
• Enforcing our Terms of Usage and protecting Company rights
Disclosure of Information
We may disclose personal information as reasonably necessary to:
• Payment processors, banks, and financial institutions
• Shipping carriers, freight providers, and logistics partners
• Website hosting providers, analytics vendors, and IT service providers
• Professional advisors (legal counsel, accountants, auditors, insurers)
• Government authorities, courts, or regulators when required or permitted by law
• Protect the rights, property, security, or operations of PrintWave
PrintWave does not sell personal information as defined under California law.
Cookies & Tracking Technologies
We may use cookies, pixels, log files, and similar technologies to operate the Site, analyze traffic, remember preferences, prevent fraud, and improve user experience. Users may control cookies through browser settings; however, disabling cookies may affect Site functionality.
Sensitive Personal Information
Sensitive personal information is used only as reasonably necessary to provide services, ensure security, process payments, or comply with legal obligations, as permitted under CPRA.
Data Retention
We retain personal information for as long as reasonably necessary to:
• Fulfill business and contractual purposes
• Comply with legal, tax, and regulatory obligations
• Defend against disputes, chargebacks, or claims
• Prevent fraud and misuse
Retention periods may extend beyond account closure where permitted by law.
Your California Privacy Rights
California residents have the right to:
• Know the categories and specific pieces of personal information collected
• Request correction or deletion of personal information, subject to legal exceptions
• Obtain information about data disclosure practices
• Limit use of sensitive personal information where applicable
• Not be discriminated against for exercising privacy rights Requests may be denied where permitted by law, including when data is necessary for security, fraud prevention, legal compliance, or enforcement of agreements.
Third-Party Websites & Services
The Site may contain links to third-party websites or integrate with third-party services. PrintWave is not responsible for the privacy practices, security, or content of third parties. Use of third-party services is at your own risk.
Security Measures
PrintWave implements commercially reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and PrintWave disclaims liability for unauthorized access beyond its reasonable control.
Children’s Privacy
This Site is not intended for children under the age of 13. PrintWave does not knowingly collect personal information from children under 13 and will delete such information if discovered, in compliance with COPPA.
Policy Updates
PrintWave reserves the right to modify this Privacy Policy at any time. Updates will be posted on the Site with a revised effective date. Continued use of the Site constitutes acceptance of the updated Policy.
Contact Information
Print Wave USA LLC
Email: support@printwaveusa.com
Website: www.printwaveusa.co
